Privacy Policy

Kaba Restore

Effective Date: October 31, 2026

At Kaba Restore, we respect your privacy and are committed to protecting your personal information.

Kaba Restore is a mobile upholstery, carpet, and rug cleaning service based in Collingwood, Ontario, Canada.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, book a service, or interact with our advertisements on Facebook and Instagram.

Depending on how you interact with us, we may collect:

• Your name and contact information, including your email address, phone number, or social media username.
• Your city, service address, and other location information necessary to provide our services.
• Information about the furniture, carpets, rugs, or other items you would like cleaned.
• Photos or videos you voluntarily provide to help us assess cleaning requirements.
• Messages, quote requests, appointment details, and customer communications.
• Invoice, transaction, and payment confirmation information.
• Technical website information, such as browser type, IP address, and cookie information, where collected through our website or its service providers.

We collect only the information reasonably necessary for our business activities.

We use your information to:

• Respond to inquiries and provide free cleaning estimates.
• Assess cleaning needs and recommend appropriate services.
• Schedule, confirm, and complete appointments.
• Communicate about bookings and customer service.
• Process payments and maintain business records.
• Improve our services and customer experience.
• Meet applicable legal and accounting obligations.

We may send promotional communications where you have provided the required consent. You can opt out of marketing communications at any time.

Kaba Restore uses Facebook and Instagram advertising to connect with potential customers.

When you contact us through Meta advertisements, automated messaging questions, or lead forms, we may receive information you choose to provide, including your cleaning requirements, location, contact information, and messages.

We use this information to respond to your inquiry, prepare an estimate, and arrange cleaning services if requested.

Your interactions with Facebook and Instagram are also subject to Meta's own privacy policies.

Customers may voluntarily submit photos or videos of furniture, rugs, carpets, or cleaning concerns.

These materials are used to evaluate service requirements and prepare estimates.

We will not publicly publish identifiable customer photos, videos, or other private information for advertising or portfolio purposes without appropriate permission.

We do not sell customer personal information.

We may share limited information with trusted service providers when necessary to operate our business, including website hosting, communication platforms, scheduling tools, and payment or invoicing services.

We may also disclose information when required by applicable law.

Some third-party service providers may process information outside Canada, where different privacy laws may apply.

Our website may use cookies or similar technologies, depending on the website features and services enabled, to support website functionality, understand visitor activity, and measure advertising performance.

You can manage cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

We retain personal information only as long as reasonably necessary for the purposes described in this policy or as required by applicable legal, tax, or accounting obligations.

When information is no longer required, we take reasonable steps to securely delete or dispose of it.

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Withdraw consent for certain uses of your information.
• Request deletion of information that we are no longer required to retain.
• Ask questions or raise concerns about our privacy practices.

Withdrawal of consent may affect our ability to provide certain requested services.

Our website and advertisements may contain links to third-party platforms, including Facebook and Instagram.

We are not responsible for the independent privacy practices of these platforms. We encourage you to review their privacy policies.

We may update this Privacy Policy when our business practices, services, or legal obligations change.

The current version will be made available on our website with an updated effective date.

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Kaba Restore

Collingwood, Ontario, Canada

Website: https://kabarestore.com

Email: payments@kabarestore.com

We will review privacy inquiries and respond as required by applicable law.